3CLogic

Rockville, Maryland, USA · ≈180 employees · 3clogic.com

3CLogic is an AI-powered Cloud Contact Center as a Service (CCaaS) provider based in Rockville, Maryland, with additional offices in London and Noida. Founded in 2005, the company specializes in cloud communication platforms designed to enhance customer and employee experiences for enterprise and Global 2000 organizations. The company offers a comprehensive multichannel cloud contact center platform that integrates with leading CRM systems. Key features include intelligent self-service, generative and conversational AI for agent support, and support for various communication channels such as voice, chat, and SMS. 3CLogic's platform is built on Amazon Web Services, ensuring security and scalability. It serves a diverse range of industries, including IT service management, customer support, and sales operations, with notable clients like 7-Eleven, Swiss Railways, and Hyatt Hotels. The company has experienced significant growth, achieving over 30% growth in 2024, driven by increased adoption of its solutions.

Information Technology & Services

Also: call center software · contact center software · voip call center · ivr · acd · skillsbased routing · call recording · cti · customer experience · sms · screenpops · servicenow

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3CLogic

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