Affiniti

New York, New York, USA · ≈64 employees · affiniti.com

Afiniti is a global provider of AI-powered contact center optimization technology, founded in 2006. The company specializes in enhancing customer interactions and business outcomes through its outcome orchestration platform. By analyzing millions of real-world interactions, Afiniti optimizes internal efficiency, operational effectiveness, and measurable business results, delivering over $2.5 billion in value to clients. Key offerings include Afiniti Pairing, which matches customers with the best agents using historical data, and AI Offers, which optimizes customer offers for improved conversion rates. The company also plans to introduce Afiniti Agents, an AI solution for automating voice and chat interactions. Afiniti emphasizes responsible AI practices, focusing on transparency and human-centered design, and has achieved 100% client retention in 2025. It serves leading global enterprises across various industries, including telecommunications, financial services, and healthcare.