ASAPP

New York, New York, USA · ≈290 employees · asapp.com

ASAPP is a New York-based artificial intelligence company founded in 2014. It specializes in AI-native generative and agentic solutions aimed at enhancing the productivity of customer service agents and contact centers. The company focuses on automating complex tasks to improve workflows and customer experiences. ASAPP offers a range of AI-driven services, including automated workflows, real-time analytics, and accurate speech-to-text transcription. Its flagship product, GenerativeAgent, is a conversational AI voice and chat agent that automates agent interactions and provides detailed call summaries. Operating primarily as a Software-as-a-Service (SaaS) provider, ASAPP serves a diverse client base across industries such as airlines, telecommunications, retail, and insurance. With a mission to solve persistent challenges in contact centers, ASAPP helps organizations increase efficiency and improve performance metrics, achieving high first-call resolution rates and reducing agent workload. The company has raised over $375 million in funding and has a global presence with offices in multiple countries.

Information Technology & Services

Also: artificial intelligence · contact center · customer experience · digital transformation · call centers · machine learning · natural language processing · deep information technology · information technology · technology · information & internet · automated quality management

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ASAPP

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