Balto

St. Louis, Missouri, USA · ≈180 employees · balto.ai

Balto is a real-time AI contact center platform founded in 2017 and headquartered in St. Louis, Missouri. The company focuses on enhancing agent performance by providing an AI workforce that guides agents, automates quality assurance, and offers coaching insights during live conversations across various channels, including voice, email, SMS, and chat. Balto's mission is to support human agents in their conversations by delivering timely recommendations and insights. The platform features capabilities such as real-time agent assistance, automated quality assurance, coaching tools, compliance monitoring, and sales guidance. Balto has analyzed over 170 million contact center conversations and provided more than 430 million real-time recommendations, significantly impacting revenue and customer retention for its clients. The company serves B2B clients in the high-tech market, including notable organizations like National General Insurance, eHealth, and Cellular Sales. Balto has received recognition as the #1 Real-Time Guidance platform on G2, reflecting its strong reputation in the industry.