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BlackBeltHelp
BlackBeltHelp is an AI-powered Helpdesk and Contact-Center-as-a-Service (CCaaS) platform designed specifically for higher education. The company supports over 250 institutions worldwide, providing 24/7 assistance for IT, student services, admissions, financial aid, and advising. With a mission to enhance customer experience and reduce costs, BlackBeltHelp combines generative AI, trained agent networks, and deep integrations with campus systems to deliver efficient support. Founded in 2003 and headquartered in Miami, Florida, BlackBeltHelp operates with a team of over 400 full-time staff, managing more than 8 million helpdesk interactions annually. Their integrated omnichannel platform, SIMPLIFY, offers live and AI-assisted support through various channels, including chat, phone, and email. Key products include OneStop, an AI and predictive analytics-powered platform, and intelligent chatbots for automated query resolution. BlackBeltHelp serves a diverse range of higher education institutions, including notable clients like Columbia University and UCLA.
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$18M