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Cloud Humans
Cloud Humans is an AI-powered customer service platform based in São Paulo, Brazil, founded in 2020. The company operates as a modern business process outsourcing (BPO) provider, combining artificial intelligence with a network of freelance professionals to deliver scalable customer support solutions. The platform connects businesses needing outsourced customer service with remote agents, offering flexible and multilingual support across various time zones. Cloud Humans provides AI-driven customer support solutions through its product, ClaudIA, which enhances service delivery. The company also utilizes advanced analytics to streamline operations and maintain service quality, with a billing model based on tickets resolved. Founded by Bruno Cecatto, Ian Kraskoff, and Felipe Serra de Oliveira, Cloud Humans has a team of approximately 30 employees. The founders have significant experience in scaling marketplace operations in Latin America. The company was accepted into Y Combinator's Winter 2021 batch and continues to operate actively.
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$27M