CoTé Software & Solutions

Melbourne, Australia · 51-200 employees · cote.com.au

The platform that runs customer communications end to end Virsaic is a multi-tenant SaaS enterprise Customer Experience Management platform built for organisations in regulated markets such as insurance, finance, health and utilities, who need to manage customer communications and two-way digital interactions. Not a framework, not a toolkit: 39 production modules that compose, capture, route, deliver, automate and archive. The problem Virsaic solves In insurance, banking, health and utilities, customer experience is mostly paperwork and messages in motion, at volume: a policy schedule generated, a claim letter sent, a form captured, an approval routed, a record archived, repeated across hundreds of thousands or millions of customers and members, over email, SMS, print and self-service portals. Most organisations run this on a patchwork of legacy composition tools, shared drives, email approvals and manual rekeying. Click the button below for more detail. Where AI fits, and where it doesn’t We use AI where it’s measurably better than the alternative: reading inbound documents with Interpret, drafting content with Communicate and in Pulse, and managing content variants in Weave. Core decisions (approvals, routing, business rules in Automate) run on deterministic, auditable logic, because in regulated industries you need to explain every outcome. Chain the modules together and that’s Services-as-Software: whole processes running straight through, with people reviewing only what