Crisp

Atlanta, Georgia, USA · ≈200 employees · crisp.chat

Crisp is a business messaging and customer support platform designed for startups, small and medium-sized businesses (SMBs), and SaaS companies. Founded in 2015 and headquartered in Nantes, France, Crisp offers an all-in-one, AI-powered solution that integrates live chat, shared email inbox, chatbots, CRM, knowledge base, and status pages into a single dashboard. The company operates on a flat-rate pricing model, making it accessible for small teams without the anxiety of per-seat costs. Crisp's platform centralizes customer communications from various channels, allowing teams to manage conversations efficiently. Key features include a shared inbox for collaboration, real-time live chat, an intelligent automation engine for routine queries, a built-in CRM for personalized interactions, and a self-service knowledge base. The company has grown organically, serving over 500,000 websites and 200,000 customers globally, including notable clients like Appsumo and Parcel Monkey. Crisp is fully bootstrapped, emphasizing sustainability and customer value in its operations.