Loading
DigitalGenius
DigitalGenius is an AI-powered customer service automation platform designed for ecommerce and retail brands. Founded in 2013 and based in London, the company utilizes deep learning and AI agents to address customer queries around the clock, automating up to 60% of support tickets. The platform offers a range of AI agents tailored for various stages of the purchase lifecycle. Care AI handles post-purchase inquiries, Purchase AI assists with pre-sale interactions, Proactive AI identifies potential issues, Voice AI supports phone-based customer service, and Insights AI provides analytics on customer experience metrics. DigitalGenius also incorporates conversational, visual, and generative AI to enhance customer interactions and detect product defects. The company serves notable clients such as On, AllSaints, and Holland & Barrett, helping them improve response times and overall customer satisfaction.
Funding
Every round, secondary, debt facility or acquisition involving DigitalGenius that Lounge tracks, newest first.
No rounds recorded yet.
Paid members see the full deals desk — every AI round and exit, filterable by type, sector and country, with investors and reported ARR, plus CSV exports. Developer membership is $9/mo.
See plans →Log inKey numbers
—
0
—
$9M