Engageware is an AI-powered customer engagement platform tailored for regulated industries. The company offers solutions that include governed AI, appointment scheduling, and knowledge management, all designed to create compliant and seamless customer journeys. Founded in 1999 as TimeTrade Systems and rebranded in 2021, Engageware is headquartered in Tewksbury, Massachusetts, and operates globally. The platform features three core capabilities: governed AI and automation, intelligent appointment scheduling, and knowledge management. These tools help businesses automate responses, connect customers with experts, and provide employees with accurate information. Engageware serves a diverse range of industries, including banking, telecommunications, healthcare, retail, and education, and is trusted by many leading organizations. With a focus on regulatory compliance and first-interaction resolution, Engageware aims to enhance customer satisfaction and operational efficiency.