Enterpret

San Francisco, California, USA · ≈77 employees · enterpret.com

Enterpret is an AI-powered Unified Customer Feedback Intelligence Platform founded in 2020 by Varun Sharma and Arnav Sinha, based in San Francisco. The company focuses on transforming unstructured customer feedback into actionable insights to enhance product growth and customer retention. It serves product and customer experience teams by unifying qualitative feedback with quantitative business metrics. The platform utilizes advanced technologies like Natural Language Processing and Machine Learning to automatically categorize and analyze feedback from various sources, including support tickets, surveys, and social media. Key features include data unification, automated analysis, contextual insights, trend detection, and customization for specific business needs. Enterpret integrates with tools like Zendesk and Slack, providing a comprehensive solution for understanding customer sentiment and identifying emerging issues. Enterpret's clientele includes notable brands such as Notion, Chipotle, Strava, Figma, Canva, and Perplexity, showcasing its versatility across different industries. The company has raised $25 million in funding and continues to grow its presence in the B2B space.