HappyOrNot

Tampere, Finland · ≈78 employees · happy-or-not.com

HappyOrNot is a Finnish technology company founded in 2009, headquartered in Tampere, Finland, with additional offices in the United States, Germany, France, and the Netherlands. The company specializes in real-time customer and employee satisfaction feedback through its well-known "Smiley" feedback terminals and microfeedback platform. HappyOrNot employs around 150 people and has a global network of over 110 resellers, serving nearly 4,000 clients across 135 countries. The company offers a comprehensive customer feedback solution that includes hardware, software, and services. Its core products feature the HappyOrNot Terminals, which allow for anonymous feedback via smiley-faced buttons, and the Smiley Touch™, a touchscreen terminal for more detailed responses. The HappyOrNot Analytics Platform provides actionable insights through AI-driven analytics, while the Microfeedback Platform captures sentiment quickly for both customer and employee experiences. HappyOrNot operates on a SaaS model, providing subscription-based services to its clients in various sectors, including retail, transportation, healthcare, and corporate environments.