Hatch

New York, New York, USA · ≈200 employees · usehatchapp.com

Hatch is an AI-powered Customer Service Representative (CSR) platform that helps businesses create custom AI agents for engaging conversations across various channels, including voice, SMS, and email. Founded in 2018 and based in Richmond, VA, Hatch has 73 employees and is backed by Y Combinator. The platform focuses on enhancing communication and driving revenue, claiming to have generated $5.1 billion for its customers through its omnichannel AI solutions. Hatch offers features such as custom AI agents that can handle tasks like qualifying leads and booking appointments. The platform integrates seamlessly with CRMs and lead sources, consolidating communication into one system. It also provides revenue reporting and performance metrics to help businesses track their success. By combining AI automation with human support, Hatch aims to improve customer interactions while reducing operational costs, making it particularly beneficial for service-oriented businesses and call centers.

Information Technology & Services

Also: marketing automation · sales intelligence · sales integrations · salesforce · sales funnel · sales automation · saas · enterprise software · software · information technology · software development · active conversation monitoring

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Hatch

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