Lorikeet

New York, New York, USA · ≈110 employees · lorikeetcx.ai

Lorikeet is an AI-powered customer concierge platform founded in 2023, designed to assist complex, regulated businesses, particularly in fintech and healthtech. The platform enables end-to-end resolution of customer issues across various channels, including voice, chat, email, SMS, and WhatsApp, utilizing a collaborative "Team of Agents" approach instead of traditional chatbots. The company's mission is to provide a universal AI concierge that actively resolves customer problems by performing tasks such as calling vendors or texting doctors. Lorikeet's main product, the Universal AI Concierge platform, features real-time agent collaboration and is tailored for handling complex customer interactions that require human-like intervention. With a focus on ambitious fintechs and healthtechs, Lorikeet aims to enhance customer support in regulated industries, ensuring accuracy and effective action-taking. The company is headquartered in Sydney, Australia, with significant operations in the United States and London.

Information Technology & Services

Also: technology · information & internet · support system integration · ai escalation logic · support for creator economy · support services · customer satisfaction · support automation tools · financial services · support for regulated industries · customer experience enhancement · information technology and services

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Lorikeet

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