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Narwhal Labs
Narwhal Labs is a Bristol-based AI scaleup founded in 2022 by CEO Luke Sartain. The company develops DeepBlue OS, an autonomous communications operating system that enhances customer interactions by replacing traditional human-led response models with always-on agentic AI. This platform manages inbound and outbound communications across various channels, including voice, SMS, email, and WhatsApp, handling inquiries, qualifying leads, booking appointments, and executing follow-up workflows without human intervention. The mission of Narwhal Labs is to address issues like missed calls and delayed responses that can lead to lost revenue. Their flagship product, DeepBlue OS, serves as a multi-channel AI communication infrastructure suitable for organizations of any size. It features an always-on AI receptionist, automated lead qualification, and AI-driven prospecting, ensuring efficient management of customer communications. The company primarily serves small and medium businesses, as well as enterprise clients in sectors such as estate agency, vehicle leasing, recruitment, and government services. Narwhal Labs is independently funded and has raised over £20 million in private venture funding.
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