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Operata
Operata is a technology company that offers the first CX (Customer Experience) Observability platform designed specifically for cloud contact centers. Founded in 2017 by Andy Scott and Romilly Blackburn, Operata is headquartered in Denver, Colorado, and Melbourne, Australia. The company focuses on enhancing both customer and agent experiences by utilizing AI to monitor every call and provide real-time insights. The Operata Platform connects technical, operational, and experience data throughout the customer journey. It delivers end-to-end voice observability, diagnosing issues with machine learning and offering proactive recommendations. Key features include performance monitoring, quality assurance, and optimization for agent and customer experiences. Operata serves enterprise-level organizations across various industries, including insurance, telecommunications, finance, and healthcare, making it a valuable tool for businesses looking to improve their contact center operations.
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