Planhat

Malibu, California, USA · ≈250 employees · planhat.com

Planhat is a customer success platform and CRM solution founded in 2015 in Stockholm, Sweden, by Kaveh Rostampor and Niklas Skog. The company operates globally with offices in major cities, including London, Los Angeles, and New York. Planhat primarily serves mid-market and enterprise SaaS companies, as well as industries like healthcare and financial services, focusing on managing complex customer relationships. The platform offers a unified view of customer data, enabling businesses to prevent churn, drive retention, and maximize customer lifetime value. Key features include automated customer health scoring, churn prevention tools, renewal and upsell management, and customizable playbooks. Planhat's mission is to help organizations center their operations around their customers, enhancing collaboration and optimizing customer strategies. With a strong emphasis on data-driven insights, Planhat supports over 2.6 million customers worldwide.