Probook

New York, New York, USA · ≈52 employees · probook.ai

Probook is a New York-based vertical AI company that provides an AI Operating System tailored for home services. Founded in 2022, the company focuses on automating and unifying the front-office workflow for plumbing, HVAC, electrical, and other skilled-trades businesses. Probook utilizes historical shop data and AI to efficiently match technicians to jobs in real time, while managing customer intake, data cleaning, messaging, and outbound communications. The platform's primary service is automated dispatch, which features automated board filling, lead capture, booking cleanup, and real-time customer updates through SMS and AI-driven voice agents. Probook also offers a comprehensive system that includes intake, data cleaning, chat, outbound communications, and route optimization, enabling operators to enhance their customer experience. The software is delivered as a Chrome extension that integrates seamlessly with existing CRM systems. Probook serves hundreds of major home service brands in the HVAC, plumbing, and electrical sectors, contributing to a $700 billion industry. The company has raised $40 million in funding from notable investors, including Andreessen Horowitz and Sequoia Capital.