Procedureflow

Saint John, Canada · ≈74 employees · procedureflow.com

Procedureflow is a cloud-based knowledge management software company based in Saint John, New Brunswick, Canada. Founded in 2015, the company focuses on enhancing how organizations visualize and manage their operational processes. By utilizing visual flowcharts and step-by-step guides, Procedureflow aims to improve training efficiency and ensure consistent task execution across various industries. The platform serves a wide range of clients, including call centers, financial institutions, healthcare providers, and government agencies. Key features include scenario-based learning, real-time maintenance of processes, and integration with major enterprise systems like Salesforce and AWS. Procedureflow's approach has led to significant improvements in training time, average handle time, and first call resolution rates, making it a valuable tool for organizations looking to streamline their operations and empower their employees.