Ravenna

Seattle, Washington, USA · ≈50 employees · ravenna.ai

Ravenna is an AI-native IT Service Management (ITSM) platform founded in 2024 and based in Seattle, Washington. The company focuses on enhancing Enterprise Service Management (ESM) by utilizing Artificial Intelligence and Agentic Automation to improve internal support operations. Ravenna's platform is integrated within collaboration tools like Slack, allowing users to convert conversations into resolved requests without needing to switch applications. The flagship offering is a Slack-native service desk that automates ticket management and provides an intelligent knowledge base for quick issue resolution. Ravenna supports various internal functions, including IT, HR, Finance, and Operations, streamlining processes such as onboarding and employee experience management. The platform also features advanced analytics and workflow automation, integrating with tools like Microsoft Teams to enhance collaboration. Ravenna has raised $15 million in funding from notable investors, including Madrona Venture Group and Khosla Ventures. The company aims to eliminate inefficiencies in internal operations, enabling teams to focus on more strategic work while ensuring fast and effective support.