ReflexAI

New York, New York, USA · ≈65 employees · reflexai.com

ReflexAI is an artificial intelligence company founded in 2022 and based in New York City. The company specializes in machine learning and natural language processing tools designed to support frontline crisis teams and high-stakes contact centers. ReflexAI aims to enhance the sustainability and impact of crisis work by providing advanced training and quality assurance solutions. The company offers AI-powered training simulations that prepare agents for crisis response and emergency dispatch, significantly reducing training costs. Their automated quality assurance tools ensure comprehensive evaluation of interactions, providing actionable insights to improve performance. ReflexAI serves various sectors, including crisis management, healthcare, social services, and contact centers, with notable clients such as the Department of Veterans Affairs and FirstLink in North Dakota. The company has been recognized for its innovative approach and has raised significant funding to support its mission.

Information Technology & Services

Also: technology · information & internet · customer service training · customer experience enhancement · simulated training scenarios · ai-based qa · training scenario configuration · secure ai platform · multi-language support · automated interaction analysis · operational efficiency · b2b

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ReflexAI

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