Serval

San Francisco, California, USA · ≈190 employees · serval.com

Serval is an AI-native IT Service Management (ITSM) platform founded in early 2024 and based in San Francisco, California. The company offers a unified help desk, access management, and automation platform that utilizes a native AI agent workforce. This technology autonomously resolves over half of IT tickets and executes workflows using natural language prompts. Key services include automated help desk request resolution, access management, employee onboarding, asset tracking, and enterprise-grade workflow automation. Serval's platform replaces traditional tools like ServiceNow, allowing IT teams to create custom automations for various tasks such as password resets and policy-based approvals. It integrates with knowledge bases and communication channels, automatically routing requests or escalating complex issues to human agents. The company serves enterprise IT teams and organizations like Fox, Notion, and Brex, helping them automate operational work across various departments. With a total funding of $127 million and a valuation of $1 billion, Serval operates as a B2B SaaS company targeting mid-to-large enterprises.

Information Technology & Services

Also: software development · role-based access control · natural language processing · ai escalation system · help desk requests · self-hosted deployment · enterprise software · cloud deployment · ai agents for it · help desk automation · help desk automation tools · role-based access

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Serval

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