ServiceTrade

Durham, North Carolina, USA · ≈270 employees · servicetrade.com

ServiceTrade is a field service management (FSM) software platform designed for commercial service contractors, including those in fire protection, mechanical services, HVAC, refrigeration, electrical, and kitchen exhaust cleaning. Founded in 2012 and based in Durham, North Carolina, the company has grown to support over 1,300 contractors managing more than 13 million assets and generating over $7.5 billion in annual revenue. The platform offers a comprehensive suite of tools that enhance both field and office operations. Key features include automated scheduling and dispatch, real-time communication, digital work order management, and online quoting and invoicing. ServiceTrade also provides mobile apps for technicians and a customer portal for improved service requests and transparency. Recently, the company introduced AI-driven workflows and smart assistants to further streamline operations. ServiceTrade focuses on helping small to medium-sized commercial contractors thrive in a competitive market by automating processes and improving customer experiences.