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Solidroad
Solidroad is an AI-native quality assurance and training platform founded in 2023, based in Dublin, Ireland, with an office in San Francisco, California. The company focuses on enhancing customer experience (CX), sales, and support teams by evaluating all human and AI customer conversations. This approach helps identify skill gaps, trigger real-time coaching, and create personalized training simulations. The platform offers three main capabilities: AI Quality Assurance, which assesses 100% of customer interactions across various channels; AI Training Simulations, which provide immersive training scenarios based on real interactions; and Live Conversation Scoring & Coaching, delivering immediate feedback during live conversations. Solidroad integrates with over 14 major CX and sales platforms, ensuring seamless operation for its users. The company is committed to empowering teams to deliver consistent, high-quality support while managing costs effectively.
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