Companies › SuccessKPI

SuccessKPI

Chantilly, Virginia, USA · ≈160 employees · successkpi.com

SuccessKPI is a cloud-native, AI-powered Workforce Engagement Management (WEM) and experience analytics platform based in Chantilly, Virginia. Founded in 2015, the company focuses on optimizing contact center operations and enhancing customer experiences worldwide. With a mission to inspire next-generation experiences, SuccessKPI aims to eliminate obstacles faced by agents, managers, and executives in delivering exceptional customer service. The platform offers a range of services, including speech and text analytics, real-time agent assistance, quality monitoring, and contact center automation. It integrates seamlessly with popular Contact Center as a Service (CCaaS) solutions, providing businesses with rapid access to accurate information. SuccessKPI serves various industries, including government, BPO, financial services, healthcare, and technology, and is recognized for its leadership in AI-driven contact center optimization. The company has reported significant growth, with over $21.8 million in revenue and a workforce of approximately 140–180 employees.

Information Technology & Services

Also: contact center analytics · contact center intelligence · contact center quality assurance · call center quality assurance · speech analytics · agent performance coaching · agent assist · fedramp contact center solution · customer experience journey · speech text analytics · contact center automation · contact center ai

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SuccessKPI

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