SurveySparrow

Palo Alto, California, USA · ≈400 employees · surveysparrow.com

SurveySparrow is a cloud-based omnichannel experience management platform that helps businesses collect, analyze, and act on feedback. Founded in October 2017 by Shihab Mohammed and Subin Sebastian, the company aims to enhance the survey experience with its innovative Conversational User Interface, which presents questions in a chat-like format. This approach has been shown to increase survey completion rates significantly. The platform offers a comprehensive suite of tools for managing Customer Experience (CX), Employee Experience (EX), and Product Experience. Key features include conversational surveys, NPS tools, 360° surveys, and in-app surveys, all designed to capture real-time feedback. SurveySparrow supports omnichannel deployment through various mediums such as email, SMS, and web links, and integrates with major platforms like Salesforce and WordPress. With a focus on security and compliance, the platform is suitable for various industries, including healthcare, telecommunications, and retail. SurveySparrow serves over 100,000 customers across 149 countries and has been recognized for its rapid growth in the experience management space.