Salesforce to buy Fin (the company formerly known as Intercom) for ~$3.6B

Salesforce announced on June 15 that it will acquire Fin — Intercom's AI customer-service agent, which had become the whole company — for about $3.6B, folding it into Agentforce. Fin serves 30,000+ companies and its agent resolves up to 76% of support volume autonomously for some customers. Intercom's revenue was last reported around $350M ARR, so the price is roughly 9× ARR (Lounge estimate).

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