Intercom

San Francisco, California, USA · ≈1.1K employees · intercom.com

Intercom is a leading AI-first customer service and communication platform founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Originally based in Dublin, Ireland, the company now operates from San Francisco, California, with additional offices in Chicago, Dublin, Sydney, and London. Intercom serves over 25,000 organizations across 140 countries, including major clients like Amazon, Microsoft, and Atlassian. The platform offers a comprehensive suite of tools designed to enhance customer interactions throughout the entire lifecycle. Key features include Fin, an autonomous AI agent that resolves customer inquiries, a next-generation helpdesk for support teams, and a proactive messaging system that engages customers directly. Intercom's mission is to make internet business personal, enabling businesses to build deeper relationships with their customers through intelligent automation and personalized communication. With a strong focus on innovation and scalability, Intercom continues to redefine customer service in the digital age.

Information Technology & Services

Also: customer relationship management · customer engagement · customer communication · live chat · customer support · customer feedback · marketing automation · helpdesk · mobile · customer service · ai · chat bots

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In the news1

Salesforce to buy Fin (the company formerly known as Intercom) for ~$3.6B2026-06-15

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Intercom

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In the news1

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