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Serval is an AI-native IT Service Management (ITSM) platform founded in early 2024 and based in San Francisco, California. The company offers a unified help desk, access management, and automation platform that utilizes a native AI agent workforce. This technology autonomously resolves over half of IT tickets and executes workflows using natural language prompts. Key services include automated help desk request resolution, access management, employee onboarding, asset tracking, and enterprise-grade workflow automation. Serval's platform replaces traditional tools like ServiceNow, allowing IT