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Slack is a cloud-based team communication platform developed by Slack Technologies, LLC, a subsidiary of Salesforce. Launched in 2013, Slack has become a core business unit within the Salesforce Customer 360 ecosystem. The platform aims to enhance productivity by replacing fragmented email and siloed tools with a unified, channel-based messaging system. It connects people, processes, data, and AI in a conversational interface, making work more efficient and enjoyable. Slack operates on a freemium model, offering both free and paid plans. Key features include channel-based messaging, voice and