Medallia
Medallia sells a SaaS experience management platform that uses AI to analyze customer and employee feedback, for large enterprises in retail, hospitality, healthcare and financial services.
Medallia's Experience Cloud captures feedback signals from sources such as web, mobile, social, contact centers and surveys. It uses AI and machine learning to turn them into insights on customer, employee, patient and citizen experience. It sells subscriptions to large enterprises in retail, healthcare, hospitality, financial services and high-tech. It was founded in 2001 and listed on the NYSE in 2019. Revenue was $477.2M in fiscal 2021. Thoma Bravo took it private in a $6.4B all-cash deal that closed in October 2021. It has about 2,000 employees and offices in 9+ countries. It opened an East Coast headquarters at Tysons, Virginia in 2025.
