Customer.io

Customer.io is a customer engagement platform founded in 2012 and headquartered in Portland, Oregon. The company focuses on helping tech-savvy marketers and organizations create personalized, data-driven customer journeys. With a team of 201 to 500 employees, Customer.io operates as a privately held entity and follows a remote-first work model. The platform offers an all-in-one orchestration layer that integrates data, messaging, and AI. Key features include Journeys for messaging automation, Data Pipelines for customer data management, and Parcel for email content creation. Recent enhancements include an AI Agent that provides intelligence and expanded channel capabilities, including WhatsApp and LINE. Customer.io is recognized for its growth, having been listed in the 2024 Inc. 5000 and surpassing $100 million in annual recurring revenue.

Top 100 SaaS by revenue (GetLatka). A SaaS company retooling its product to be AI-native.